The National Consumer Helpline has received 5.41 lakh complaints so far in 2025, with 23% originating from southern states, according to Nidhi Khare, Secretary of the Department of Consumer Affairs.
Speaking at a regional consumer protection workshop in Chennai, Khare noted the active participation from the South, especially Karnataka and Kerala, where consumer commissions have exceeded disposal rates over three consecutive years. Several district commissions reported over 100% case resolution.
Of the 28.54 lakh cases filed across India, only 5.62 lakh are pending, with just 13.34% from the southern region. Additionally, more than 11,900 cases were heard via virtual courts.
Khare emphasised the need for adaptive legal and digital systems in the digital age, highlighting key initiatives like the Right to Repair Portal, e-Jagriti, and strengthening the National Consumer Helpline.
Justice A.P. Sahi, President of the National Consumer Disputes Redressal Commission (NCDRC), underscored the growing relevance of consumer courts and called for enhanced use of digital infrastructure to boost efficiency and access.
Sessions at the workshop focused on grievance redressal in real estate, insurance, and healthcare, while addressing dark patterns, misleading ads, and fake online reviews.
[Except for the headline, this article has not been edited by the Benefit News editorial team and is published directly from the IANS news feed.]
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5.41 lakh complaints filed with National Consumer Helpline

5.41 lakh complaints filed with National Consumer Helpline; officials push for digital reforms

5.41 Lakh Complaints Filed With National Consumer Helpline

5.41 lakh complaints filed with National Consumer Helpline; officials push for digital reforms

June 14, 2025 | 11:53 IST